Term and Conditions

WHAT PAYMENT METHODS DOES THE YELLOW ROOM ACCEPT?

We accept Visa, and Mastercard, Debit cards and also take orders by telephone. All payments are processed by Commweb.

HOW LONG DOES DELIVERY TAKE?

Delivery time across Australia is 1 ~ 3 days, larger items, such as furniture and lighting may take longer. We ship from our distribution centre in Sydney, so orders to Western Australia and the Northern Territory may on occasion take longer than three days. For international orders delivery typically takes between 3 ~ 5 days, depending on FedEx and the delivery location. Please note all orders require a signature upon receipt and that we are unable to redirect orders once items have been dispatched.

CAN I TRACK MY ORDER?

Once your order has left The Yellow Room you will receive an email with tracking information for Australia Post's e-parcel system. Its simple and straight forward, and allows you to track your order with up to the minute information. For some large items couriers will carry your goods, and we will provide a custom tracking number to allow you to follow the items progress.

DO I NEED TO PERSONALLY ACCEPT A DELIVERY?

Australia Post's shipping system requires a signature upon delivery, which ensure the safety of your order. We are able to ship to business address if you are unable to receive your delivery.

PRIVACY

We guarantee that any information shared with The Yellow Room will remain confidential, and will not be disclosed to any third party. We will only use your personal information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. We do not retain any billing information, including credit card details and shipping addresses, so you know your information will always be safe. If you are registered with us and would like us to remove you from our marketing list, or update your details, please get in touch.

RETURNS.


The Yellow Room's return policy enables you to return your purchase for any reason within 5 days of having received it. You have the right to open the package and check the contents but the product must be returned unused, and all original packaging and instruction manuals must be returned or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to The Yellow Room of all returns, we suggest shipping with insurance and tracking.

 

HOW TO MAKE A RETURN.

1. Contact The Yellow Room customer service and request a returns form.

2. Package carefully and ensure all original packaging and instructions are included in the shipment, as The Yellow Room can not accept returns without original packaging.

3. All return shipping costs are to be paid by the customer, and we suggest using tracking and insurance.

4. Complete the returns form issued by The Yellow Room and ship to the address noted on the returns form.

5. The Yellow Room will refund your payment upon receipt of the goods and inspection of their condition.

6. Refunds are always made in the manner of the original purchase, for example, credit card payments will have refunds placed on the same card.

DAMAGED ITEMS

Please contact us as soon as you discover a fault with any The Yellow item after arrival.

Please feel free to call with any further questions, or for help with purchasing. +61 2 94603995.

The Yellow Room.